Privacy Policy — How 58com Protects Your Data

1. Introduction

This Privacy Policy explains how 58com collects, uses, stores and protects the personal information of users who register and use our platform. It covers all areas of 58com — sports betting, live casino, slot games, crash games, table games, esports markets and any other products available through your account.

By registering a 58com account or using any part of the platform, you confirm that you have read and understood this Privacy Policy and agree to the practices described. This policy should be read alongside our Terms and Conditions, which govern your use of the platform as a whole.

We may update this policy from time to time. When we do, the date at the top of this page will be revised. For material changes, we will also notify registered users by email. Continued use of the platform after an update means you accept the revised policy.

2. Data We Collect

The personal data we collect falls into the following categories:

Category	Examples	Why We Need It
Identity Data	Full name, date of birth, gender, ID document details	Account registration, age verification, KYC compliance
Contact Data	Email address, phone number	Account access, security alerts, support communication
Financial Data	Payment method type, transaction references, deposit/withdrawal history in PKR	Processing deposits and withdrawals, fraud detection
Technical Data	IP address, device type, browser, operating system, session data	Platform security, fraud prevention, technical support
Usage Data	Pages visited, games played, bets placed, time on platform	Platform improvement, personalised experience, responsible gaming monitoring
Communications Data	Support chat logs, emails sent to 58com	Customer service quality, dispute resolution

3. How We Collect Your Data

We collect your data through the following means:

• Directly from you — when you register an account, complete your profile, make a deposit, contact support or respond to a promotion.
• Automatically — when you access the 58com platform, our servers and analytics tools record technical data such as your IP address, device details, browser type and session activity. This happens through standard web technologies including cookies and session tracking.
• From third-party providers — where we use third-party identity verification services to confirm your age and identity, those services may share verification results with us. Similarly, payment providers share transaction status information to allow us to update your account balance.

4. How We Use Your Data

58com uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your account, processing login requests and managing your profile settings.
• Transaction processing: Handling deposits and withdrawals in PKR across all supported payment methods — JazzCash, Easypaisa, Ra ast, bank transfer, cards and mobile wallets.
• Identity verification: Confirming your age (18+) and identity when required, particularly before processing your first withdrawal or when triggered by account activity thresholds.
• Fraud and security: Monitoring account activity to detect unusual patterns, prevent unauthorised access, identify duplicate accounts and protect the integrity of the platform.
• Responsible gaming: Using your usage data to identify patterns that may indicate problematic play, and to allow you to set deposit limits, session reminders and self-exclusion preferences.
• Customer support: Responding to queries, resolving disputes and improving the quality of our support service based on interaction history.
• Platform improvement: Analysing aggregated and anonymised usage data to improve the games, betting markets, interface design and overall experience on 58com.
• Marketing communications: Sending you relevant promotional offers — such as bonus announcements, PSL season promotions, new slot game launches or VIP programme updates — where you have opted in to receive these. You can opt out at any time.

We do not use your personal data for any purpose beyond those listed above without first informing you and, where required, obtaining your consent.

5. Sharing Your Data

58com does not sell, rent or trade your personal data to third parties for their own commercial purposes. We share your data only in the following limited circumstances:

Service Providers

We work with carefully selected third-party service providers who assist in operating the platform. These include payment processors, identity verification providers, customer support software providers and technical infrastructure providers. These parties are contractually required to handle your data securely and only for the specific purpose for which it is shared.

Legal and Regulatory Requirements

We may be required to disclose personal data in response to a lawful request from a regulatory body, law enforcement agency or court order. In such cases, we will disclose only the minimum amount of data required to comply with the legal obligation. Where permitted, we will inform you that such a request has been made.

Business Transfers

If 58com undergoes a merger, acquisition or transfer of assets, your personal data may be transferred as part of that transaction. In such circumstances, you will be notified and your data will continue to be subject to the same protections as described in this policy.

6. Payments, KYC and Verification

When you deposit or withdraw funds using JazzCash, Easypaisa, Raast, a bank transfer or a debit or credit card, the payment transaction is processed directly by the relevant payment provider. 58com receives only the information necessary to record and manage that transaction on your account — specifically, the payment method type, the transaction reference and the PKR amount.

58com does not store full card numbers, CVV codes, mobile wallet PINs or bank account passwords. These are handled entirely within the secure environment of the relevant payment provider.

Know Your Customer (KYC)

To comply with our obligations to prevent fraud and financial crime, 58com may ask you to complete a KYC (Know Your Customer) verification process. This typically involves providing a copy of a valid government-issued ID — such as a CNIC — and may include proof of address or payment method ownership in some cases.

KYC checks are standard practice on platforms that handle real-money transactions. The information provided during KYC is used solely to verify your identity and is stored securely. KYC documents are not shared with third parties except where required by law or for the purpose of the verification check itself.

7. Cookies and Tracking Technologies

58com uses cookies and similar tracking technologies to enable the platform to function correctly, to remember your session and preferences, and to gather anonymised analytics data that helps us understand how the platform is used.

Types of Cookies We Use

• Essential cookies: Required for the platform to work. These handle your login session, keep you authenticated while you navigate the platform and manage your account preferences. These cannot be disabled without affecting your ability to use the platform.
• Analytics cookies: Used to collect aggregated, anonymised data about how users interact with the platform — which pages are visited most, how long sessions last and where users navigate from. This data does not identify you personally.
• Preference cookies: Store your settings such as language preference, notification preferences and display options so that these are remembered between sessions.

Most modern browsers allow you to control cookie settings. You can instruct your browser to refuse cookies or to alert you when a cookie is being sent. Please note that disabling essential cookies may prevent you from logging in or using core features of 58com.

8. Data Retention

58com retains your personal data for as long as your account is active and for a defined period after account closure, as required to meet our legal, financial and compliance obligations. The specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after closure, as required for financial record-keeping and fraud prevention purposes.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• KYC documents: Retained for the period required by applicable law from the date of verification, and then securely deleted.
• Support communications: Retained for up to two years from the date of the last interaction, to allow for dispute resolution and service quality review.
• Technical and usage data: Typically retained in an identifiable form for up to 12 months and thereafter in anonymised, aggregated form for longer-term analytics.

When your data is no longer required for any of the purposes above, it is securely deleted or anonymised.

9. Security Measures

58com takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect against unauthorised access, data loss, alteration or disclosure. These include:

• Encryption of data in transit using TLS (Transport Layer Security) protocols.
• Encryption of sensitive data at rest on our servers.
• Access controls that restrict internal access to personal data on a strict need-to-know basis.
• Regular security reviews and vulnerability assessments of our platform infrastructure.
• Two-factor authentication (2FA) availability for account holders to add an extra layer of protection to their login.

While we take every reasonable precaution, no system connected to the internet can be guaranteed 100% secure. If you become aware of any unauthorised activity on your 58com account, please contact support immediately so that your account can be secured.

10. Your Data Rights

As a 58com account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or by email — details are in Section 13 below.

11. Minors and Under-18 Access

58com is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a required part of the registration process, and additional checks may be requested at any time during your use of the platform.

If we become aware that an account has been registered by or is being used by a person under 18, we will immediately suspend the account, carry out a review and close the account where the breach is confirmed. Any deposits made by a minor will be reviewed on a case-by-case basis in line with our Terms and Conditions.

If you are a parent or guardian and believe a minor in your household has registered an account on 58com, please contact us immediately so we can take appropriate action.

12. Changes to This Privacy Policy

58com reserves the right to update this Privacy Policy at any time to reflect changes in our practices, operational requirements or legal obligations. When changes are made, the revised date at the top of this page will be updated.

Where changes are material — meaning they significantly affect how we use your data or your rights in relation to it — we will notify registered users by email with a summary of what has changed and when the new policy takes effect. Your continued use of 58com after that date constitutes acceptance of the updated policy.

If you do not agree with changes to this policy, you should stop using the platform and contact support to arrange account closure and, where applicable, a withdrawal of your real money balance.

13. Contact and Data Requests

For any questions about this Privacy Policy, to exercise your data rights, or to report a concern about how your personal data is being handled, please contact the 58com support team. Live chat is available 24/7 and is the fastest channel for most requests.

You can also reach us by email. Our support address is [email protected] — please note this address is shown as plain text only and is not a clickable link.

When submitting a data request by email, please include your registered username and a clear description of your request so that we can process it accurately and within a reasonable timeframe. We aim to acknowledge all data-related requests within 5 business days and to resolve them within 30 days.